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Jan 03 2009

Airlines on Twitter

Published by traveldiva under Business Travel Edit This

There’s MySpace, Friend Feed, and Facebook Fan pages. But what about the Twitter? All the cool kids are doing it and you should to. What if you’re traveling and need some real-time answers from the airlines, but their customer service lines are full or busy?

Can you tweet your needs?

Here are some of the Airlines on Twitter and if they’re worth following at the moment.

Soutwest Air @SouthwestAir – They are really staying on top of their game with all the Twitter LUV and free honey roasted peanuts. They always appear at major tech conferences, showing that they realize the value of a tweet.

Jet Blue @JetBlue – This has to be the most popular Airline Twitter account. Various employees are on duty to engage, entertain, and inform followers.

Emirates Airlines @FlyEmirate – New account. We’ll see how they keep up with things.

Delta Airlines @DeltaAirlines – They started out strong and have a decent number of followers, but someone must’ve lost the password because there hasn’t been a tweet from this account since May 2008.

American Airlines @AmericanAir – Wow, with only 3 updates since they opened the account, one of which is:
We’re trying to engage directly with our customers through new media. The blog ran into some issues and wasn’t up to our standards.
Umm. Twitter must not be up to your standards either. Your last tweet was in August.

Vision Airlines @visionair – I like their website layout. Groovy.

Iberia Airlines @IberiaAirlines – I don’t understand Spanish.

Asiana Airlines @AsianaAirlines – Their Twitter account. Well apparently that didn’t fly either.

LAN Airlines @LAN_Airlines – Their Twitter account is set to private. Thanks for your openness.

Know of other airlines that I should be following? Feel free to leave a comment on what you like/dislike about Airline Twitter accounts and how they can better serve the travel community. Want to follow me? @traveltoday.

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